Roles & Responsibilities
Acquire knowledge and detailed understanding on customer's network architecture
Validate Scope of Work and Due Diligence of Data and identify gaps
Validate RLS and identify skill gaps
Gather required and detailed information and develop SMTD with complete understanding of customer network architecture
Responsible for giving reverse knowledge transfer to BAU and getting sign-off from customer and internal stakeholders
Effectively articulate risks and get sign-off on SMTD, Risk Register and other technical/operational documents. Propose risk mitigation plan and options.
Participate in project planning and prepare MPP
Responsible for implementing best practice, hardening, service assurance roll-out
Knowledge and ability to identify the risks on the customer Network and Security Architecture & make recommendations of solution options according to the industry best practices relevant for customer landscape
Changes management in customer end Network devices for remote management of devices and on boarding of Monitoring tool
Self-driven and self-motivated individual who can lead from the front and take end to end ownership of the Network and Security Tower for seamless transition and smooth Go Live of services from the perspective of People, Process and Technology.
Monitor day-to-day operations and management for customer Network infrastructure.
Coordination with multiple vendors
Handling escalated incidents or high critical tickets.
Develop and maintain architecture diagrams and documents
Prepare SoPs and SMTD
Skills
Primary Skill (Must to Have)
Secondary Skill (Nice to have)
Technical Skills
Cisco ASA (55XX), Paloalto (54XX, 34XX) & Fortigate Firewall (FG- 900G, 1000F, 1800F, 2200E, etc.)
Switches - Cisco
Routers - Cisco ISR, ASR
Wireless - Cisco
Protocols - VLAN, STP, VTP, HSRP, VRRP, LCAP
Routing Protocols - EIGRP, OSPF, BGP
Tools - Cisco Prime, SolarWinds
Load Balancer (F5/Citrix)
Cisco ISE
Behavioral Skill
Fair Written & Verbal Communication Skills
Experience of handling global customers
Commitment
Organized
Proactive
Certification
CCNP in R&S, CCNA-Security/PCNSE
ITIL
