PawsIndia, based in the Mumbai Metropolitan Region, is a premium pet products company dedicated to enhancing the quality of life for pets. Our wide-ranging offerings include interactive toys for skill development, dental care products, and other innovative items to support pets' overall well-being. We prioritize pet safety and health in every product we create, ensuring they are beneficial and engaging for pets and their owners alike.

Role Overview

We are seeking a skilled Amazon Specialist to join our team Full time in Mumbai. This role requires hands-on management of PawsIndia's Amazon storefront and other online marketplaces, with a focus on maximizing sales, optimizing listings, and analyzing market trends. The Amazon Specialist will be responsible for maintaining a strong brand presence, leveraging data insights to drive growth, and delivering exceptional customer service to support brand loyalty.

Key Responsibilities

• Manage Amazon Storefront: Maintain and update the Amazon storefront, ensuring product listings are optimized for visibility and conversion.
• Optimize Product Listings: Use keyword research, SEO best practices, and competitive analysis to enhance product visibility.
• Sales & Performance Analysis: Track, interpret, and report sales data, identifying trends, and implementing strategies to increase conversion rates and average order value.
• Inventory Management: Monitor stock levels and coordinate with the supply chain team to avoid stockouts and overstock situations.
• Customer Service Excellence: Address customer inquiries, resolve issues promptly, and gather feedback to improve the customer experience.
• Campaign Management: Create, monitor, and refine Amazon Sponsored Product and Sponsored Brand campaigns to maximize ROI and drive traffic.
• Collaborate with Marketing Team: Coordinate with the internal marketing team to align product messaging, seasonal promotions, and brand campaigns.

Qualifications

• Analytical & E-Commerce Skills: Proficient in using Amazon Seller Central, analyzing sales data, and optimizing E-commerce operations.
• Customer Service Orientation: Strong customer-centric approach to handle queries and complaints.
• Data-Driven Decision Making: Ability to interpret sales and performance data to inform business decisions.
• Strong Attention to Detail: Keen eye for accuracy in product listings, pricing, and stock levels.
• Communication Skills: Exceptional written and verbal communication skills to effectively interact with customers and internal teams.
• Marketing & SEO Knowledge: Familiarity with Amazon marketing services, SEO for e-commerce, and digital marketing practices.
• Educational Background: Bachelor's degree in Business Administration, Marketing, or related field.

Preferred Experience

• Prior experience in online retail or E-commerce environments, specifically managing Amazon or other online marketplaces.
• Proven track record of driving online sales through optimized listings, SEO, and customer engagement.

Join PawsIndia and contribute to a team that's passionate about creating quality products for pets. Your expertise will help us grow our online presence and ensure pet owners have access to the best products for their furry companions!