Webologix Ltd/INC ServiceNow Developer

Job Title: ServiceNow Developer (ITSM and ITOM/CSM)

Location: Hyderabad

Job Type: Full-time Permanent

Company: Coforge

Key Responsibilities:

• ServiceNow Development:
• Design, develop, and implement custom ServiceNow applications and modules (primarily ITSM, ITOM, and CSM).
• Build, test, and deploy integrations with third-party tools and systems.
• Implement ServiceNow solutions using best practices to ensure system integrity, performance, and scalability.
• ITSM Implementation:
• Develop, configure, and customize ITSM processes such as Incident Management, Problem Management, Change Management, and Request Management.
• Implement automated workflows, notifications, and approval processes within ServiceNow.
• ITOM Development:
• Work on ITOM modules like Discovery, Service Mapping, and Event Management to ensure effective monitoring and management of the IT infrastructure.
• Design and implement automation scripts to manage operational tasks within ITOM.
• CSM Development:
• Customize and extend ServiceNow Customer Service Management (CSM) capabilities to deliver efficient solutions for customer service workflows.
• Configure and optimize customer-facing portals and integrations.
• Collaboration and Troubleshooting:
• Collaborate with business users and other stakeholders to understand requirements and provide technical solutions.
• Troubleshoot and resolve issues related to ServiceNow implementations, integrations, and performance.
• Continuous Improvement:
• Stay up-to-date with ServiceNow releases, tools, and best practices.
• Proactively identify opportunities to enhance the platform and streamline processes.