Tata Consultancy Services Systrack

Job Role: Systrack Admin

Job Location: Chennai/Hyderabad

Exp Range: 8Years to 10Years

Desired Competencies (Technical/Behavioral Competency):

• To automate repetitive tasks/activities in End User Computing space
• Targeted Automated Remediation (Self-Healing) of PC Issues
• Proactive PC Health Monitoring & Troubleshooting
• Reduction of PC downtime
• Reporting on project status, performance, trend analysis
• Implementation plan and Solution deployment
• Handover to BAU operations team
• Creation and configuration of Systrack Tenant (cloud), preparation of Systrack packages, integration with ServiceNOW, designing use cases, creating dashboards, deployment of packages, troubleshooting.
• Integrating SysTrack with Azure AD, Intune and ServiceNow
• Use SysTrack dashboard to provide the analytical results.
• Proactively monitor the alarms and alerts from SysTrack
• Manage the end user services by monitoring the SysTrack
• Monitor the SysTrack portal on daily basis to identify any small to major issues and check the impacts.
• Designing and Implementing SysTrack

Good to have skills:

• Strong skills on End User Computing related technologies Active Directory, SCCM, Intune, ServiceNow, OS etc
• Systrack Lakeside Admin knowledge and preferably certification
• Presentation skill, exceptional Verbal, and Written Communication Skills

Interpersonal Skills