Policybazaar.com Customer Care Executive

Position: Associate Service Consultant

Level: Executive

Location: Gurgaon

About Policybazaar:

As India's largest insurance broker, Policybazaar is committed to making insurance accessible and understandable for every Indian. Since 2008, we have been at the forefront of transforming the insurance sector by providing transparent, efficient, and unbiased solutions tailored to the diverse needs of over 80.5 million registered users.

Roles and Responsibilities:

• Providing customer support over the phone or by email.
• Reaching productivity that meets job standards, while working with speed and accuracy.
• Please answer any questions about products or the company.
• Meeting and exceeding targets as assigned periodically.
• Responding in a timely and effective manner to all internal communication

ISMS Responsibilities:

• Be aware and comply with the ISMS Policy, procedures, and objectives;
• Actively participate in ISMS exercises;
• Request access to information access from their Team Leaders/Executives;
• Report known and suspected security incidents to the IT Helpdesk;
• Protect the secrecy of passwords; and
• Protect information assets they use against compromise of assets confidentiality, integrity, or availability.

Desires Skills and Experience:

• Bachelor's Degree or equivalent
• Minimum 6 months of experience in Customer Service
• Excellent communication and interpersonal skills
• Should be confident & dynamic
• Should be efficient in resolving customer queries and concerns
• Should be a Team Player, Quick learner, creative, and achiever
• Should be passionate about work output

What do we offer?

• Endless growth opportunity
• GMC - Group Medical Coverage
• Group Personal Accident Insurance
• Gratuity
• Wellness Programs
• Give back to society through CSR
• Continuous talent enhancement program
• Childcare facility
• Encouraging child education

We Are an Equal Opportunity Employer

Join and become part of a collaborative work environment where colleagues support each other's growth. If making an impact matters to you, Policybazaar is the ideal place to thrive.