Role :Client Account Manager
Type : Full Time
Job Functions : Customer Service
Skills : Client Relations, Customer Relationship Management (CRM), Communication, B2C
Role Summary:
As a Client Account Manager, you will be responsible for managing and maintaining relationships with key clients and ensuring their satisfaction with our products and services. You will serve as the primary point of contact for clients and will be responsible for managing the entire client lifecycle, including on boarding, account management, and renewal.
Responsibilities:
Serve as the primary point of contact for assigned clients, managing all aspects of the client relationship
Understand clients' business needs and goals and develop customized solutions to meet their needs
Act as a subject matter expert on our products and services, providing guidance and support to clients
Identify and pursue up selling and cross-selling opportunities to drive revenue growth
Work with internal teams to ensure timely and accurate delivery of products and services
Monitor client accounts to identify and address any issues or concerns in a timely manner
Conduct regular meetings with clients to review performance, address any issues, and identify opportunities for improvement
Ensure that all client communication is professional, timely, and effective
Assist with the on boarding process for new clients, including training and on boarding support.
Develop and maintain strong relationships with clients through regular communication and proactive account management
Participate in sales and marketing activities to promote our products and services to potential clients.
Requirements:
Bachelor's degree in business, marketing, or a related field
0-3 years of experience in account management, preferably in a B2C environment
Strong communication and interpersonal skills
Excellent problem-solving and decision-making abilities
Ability to work independently and manage multiple priorities effectively
Experience with CRM systems and strong computer skills
Knowledge of our products and services is a plus.
About Mygate:
Sparked by the idea that technology can make security more effective, Mygate began its journey in early 2016. The idea swelled into a product of many innovations that, in addition to a stronger security protocol, would solve many of everyday life's nagging problems. Eight years in, we continue to hone our craft as pioneers of technology that enhances living experience.
Key highlights:
Large Market Opportunity
High product demand
Well-Funded start-up
Mygate Values:
Innovation Speed Excellence Client Centricity Confidentiality
Disclaimer: MyGate is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, age, sexual orientation, gender identity, marital status, disability, or any other reason.
