Anukta Infotech Pvt Ltd Senior Business Analyst

Responsibilities:

• General Support: Perform Support during US Eastern Time.
• Problem Solve: Work with customers and internal team members to understand the root cause of a problem and figure out how to solve the problem.
• Training: Work with customers to teach them how to best utilize the platform
• Testing: Work with the QA team to test the application when support requests are not coming in.
• Provisioning: Support the client management team in interpreting business processes to setup up customers that will allow them to best execute their business processes.
• Provide Input: Work with other FacilGo team members to suggest ideas that will help the platform or processes run better.
• Work with both a local and distributed team.

Qualifications:

• Strong communication skills.
• Strong English language spoken and written skills.
• Problem solving capabilities.
• A strong desire to help others.
• A strong attitude of getting things done.

Nice to have:

• Experience working with remote teams.
• Experience working with enterprise software.
• Experience working in the US real estate industry.
• Experience with accounting and finance.