Job Title: Customer Relationship Manager
Location: Noida Sector 136
Job Type: Full-Time
Salary: As Per Interview
About Aadvi Group:
Aadvi Group is a leading real estate development company with a strong presence in residential and commercial projects across Delhi NCR. We take pride in building lasting relationships with our customers and are dedicated to providing exceptional service throughout the customer journey.
Job Summary:
The Customer Relationship Manager will play a key role in fostering strong relationships with clients, ensuring a seamless and positive experience from initial inquiry to post-sale support. The ideal candidate will have extensive experience in the real estate industry, a deep understanding of customer needs, and a proven track record of driving customer satisfaction. This individual will work closely with sales, marketing, and operations teams to enhance the customer experience and contribute to business growth.
Key Responsibilities:
Develop and nurture long-term relationships with clients to ensure satisfaction, loyalty, and repeat business.
Proactively address customer concerns, manage expectations, and resolve issues efficiently and effectively.
Support the customer in navigating the purchasing process, including addressing any concerns related to
pricing, contracts, timelines, and legal documentation.
Ensure all data on the CRM software is updated and ready for issuance of demand letters, payment receipts,
Sales MIS etc.
Provide post-sale support, addressing customer queries, concerns, and requests related to project progress,
delivery timelines, and after-sales services.
Experience:
Minimum of 10 years of experience in customer relationship management or a similar role within the real estate industry, with a focus on customer success and service excellence.
Education:
Bachelor's degree in Business Administration, Marketing, Real Estate, or a related field. A Master's degree is a plus.
Skills:
Strong understanding of real estate products, services, and the customer journey within the industry.
Exceptional communication, negotiation, and interpersonal skills.
Excellent grasp over both Hindi and English languages
High level of empathy, patience, and professionalism when dealing with clients.
Proficiency in CRM software and MS Office Suite (Word, Excel, PowerPoint) is a must.
How to Apply:
Interested candidates are invited to send their updated resumes detailing their experience and suitability for the role to or Contact me at