Field Service Engineer

Desk side Support:
To investigate causes of unexpected server crashes, and service crashes and provide RCA as and when required for hardware failure
Hardware Troubleshooting (Desktop, Laptop, Servers, ticketing Kiosk and Network Devices)
OS installation, upgrade and troubleshooting OS Service pacts/Patches installation for Windows and iOS using Intune
Third parts tools installation as per guidelines and manage Hardware Spare stock
Managing & troubleshooting hardware for windows (x86 & x64) services, iOS and VmwareESXi
Vendor coordination for the replacement of faulty hardware
Raising, handling, and resolving incidents and work order
This is a onsite role and would require to be working from Office and would be able to perform floor walk and report on daily basis.
Create and maintain knowledgebase and central repository for information's sharing
Knowledge and good understanding of Active Directory Tools and objects (policy, trust, FSMO), DNS, DHCP, Windows (x86 & x64) Group policy etc.
Knowledge of ITIL framework
Knowledge of hardware monitoring tools is an added advantage
Minimum4+ years of experience for Deskside consultant
Excellent communication and conversation skills (Verbal and Written - both French & English)
Should have a great customer handling skills
Able to handle unforeseen situations and able to support Oncall when required during site outage
Few travels across continent locations will be required across the Netherlands, Belgium, and France