IT Change and Release Manager

£56,745 to £72,509 per annum dependent on skills and experience (this may include allowances)

Full time

Permanent

Polaris House, Swindon or Keyworth Nottingham (Hybrid working available)

Closing date Sunday 19th January 2025

Do you want to lead impactful IT service transformations and ensure seamless change management in a dynamic environment? Join UKRI as a IT Change and Release Manager and shape the future of research and innovation.

Job Overview

The UKRI CIO Group plays a pivotal role in managing and optimising the organisations critical enterprise technical services that underpin and enable UKRI's business capabilities. Within the group a team of Service Delivery professionals support the delivery of modern, secure, resilient and scalable services across a larger federated team of Digital, Data and Technology professionals to deliver impact across the organisation and the wider UK research and innovation system.

This post provides a rare opportunity for an experienced Service delivery professional to step into a lead planning and operations role in an organisation at the heart of research and innovation in the UK. Working as part of a team of technical specialists, and reporting directly to the Head of Service Delivery, your broad remit is to ensures that technical changes to IT services are adequately assessed for impact, prioritised, scheduled, authorised and implemented. They ensure this is done in line with processes and using appropriate tools.

Responsibilities

• Evaluating Current Processes: Assessing the existing release processes for gaps, inefficiencies, or risks and developing mitigation plans
• Planning and Coordination: Planning, coordinating, and managing releases across development, testing, and production environments, ensuring communication channels for release updates, risks, and issues
• Documentation and Tools Audit: Auditing existing documentation and tools for release management processes and ensuring alignment with organizational goals
• Stakeholder Communication: Communicating with various stakeholders, including product management, DevOps, developers, and QA teams, to understand dependencies and ensure smooth releases

About you

• Demonstrated extensive experience in managing IT change and release processes, ensuring seamless transitions and minimal disruption to business operations.
• Advanced certification in ITIL 4, showcasing a deep understanding of IT service management principles and practices.
• Proven expertise in working within Agile environments, enabling quick adaptation to changes and efficient project delivery.
• Outstanding ability to communicate effectively with diverse stakeholders, including product management, DevOps, developers, and QA teams, ensuring clear and consistent messaging.
• Strong skills in conducting thorough risk assessments, identifying potential issues, and developing robust mitigation plans.

To view the full job description please click apply' to visit our careers site.

Benefits

We recognise and value our employees as individuals and aim to provide a favourable pay and rewards package! We are committed to supporting employees' development and promote a culture of continuous learning! A list of benefits below.

An excellent defined benefit pension scheme

30 days' annual leave in addition to 10.5 public and privilege days (full time equivalent)

Employee discounts and offers on retail and leisure activities.

Employee assistance programme, providing confidential help and advice.

Flexible working options

How to Apply

Applicants are required to provide an up-to-date CV and a cover letter outlining their suitability for the role. Please click apply' for further information and to visit our careers page.