1st Line Support - Shift Based - Milton Keynes area - £282/shift OUTSIDE IR35

We are currently recruiting for a Security Cleared 1st Line Support/Operations Analyst - Wintel, InTune experience - to join one of our government clients for a 6 month contract.

They are offering a rate of £282 (outside IR35) per 12 hour shift. You will work 14 out of 28 days on a shift-rota basis covering both day and night shifts.

This role is 100 percent site-based and our client is based near Milton Keynes - commutable from Northampton, East Midlands, Bedford, Luton or Central London.

This role is working in a Security Cleared environment. A minimum of DV clearance is required for this role. Therefore, you will need to be DV cleared or eligible to undertake DV Security Clearance.

The ideal Operations Analyst will hold the following Technical Capabilities and Skills:

Technical Capabilities:

Strong analytical skills, ability to create, interpret, and present data effectively.

WINTEL technical understanding.

Experience working in a Service Desk environment with knowledge of Incident and Request Fulfilment processes.

Familiarity with priority classifications and SLAs.

Experience working in secure environments.

Managing Modern Desktops (MD-101).

Microsoft Certifications: Azure Fundamentals (AZ-900), Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-100).

Experience with 365 Desktop (Intune/EPM) and cloud environments.

Experience with Apple Mobile Phone/Apple Business Manager.

Skills:

Proven ability to deliver results and meet targets.

Strong analytical and problem-solving focus on customer needs.

Effective verbal and written communication at all levels.

Ability to build and maintain customer relationships and exceed expectations.

Understanding of corporate strategy, values, and core behaviors.

Relevant Qualifications/Accreditations:

ITIL v3/v4 Foundation

Managing Modern Desktops - MD 101

Microsoft Certified: Azure Fundamentals (AZ-900)

Microsoft 365 Certified: Modern Desktop Administrator Associate MD 100

Knowledge of operating IT systems within Government environments (desirable)

Working knowledge of ISO 9001, ISO20000 and ISO27001 (desirable)

O365 Accreditation (desirable)

If you think you would be a good fit for this role, please apply here. We look forward to hearing from you!

Deadline for Applications: 10am Tue 15th October

- SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.