Job Application

Summary:

The main function of an IT Business Analyst is to perform the analysis, design, implementation, modification, and daily functional support of all applications, in this case with a focus on Service Now and the functional teams and processes it supports.

Job Responsibilities:

Works with key stakeholders within all business functions to align technology solutions with business strategies

Gathers requirements from business units and translate those project teams for delivery

Prepares cost-benefit and return-on-investment analyses to aid in decisions on system implementation

Demonstrates an informed knowledge of business functions to resolve problems and capitalize on improvement opportunities

Supports one or more highly complex business processes

Works on multiple projects as a project team member

Serves as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs

Qualifications/Experience:

Strong Service Now knowledge

Bachelor's degree in a technical field such as computer science, computer engineering or related field required. MBA or other related advanced degree preferred

Ability to create business solutions that increase competitive advantage

Ability to exercise good judgment in selecting methods and techniques for obtaining solutions

Project management skills in order to handle diverse projects, often times simultaneously, and meet aggressive deadlines

Ability to solve technical problems/processes and understand complex details

Ability to increase operating efficiency with produce high quality technical solutions

A high level of interpersonal and verbal communication skills necessary to relate to other people at their systems knowledge level

Ability to analyse complex situations and problems and do the necessary research using multiple sources of information to arrive at innovative solutions

Service Now deep knowledge/expertise

Experience working transformation projects in an ITIL/ITSM environment.

Ability to think laterally, join the dots in a large & complex environment, and design & build requirements for delivery based on understanding of a wide range of business needs