Job Application

Are you an experienced credit risk professional looking to make a meaningful impact in managing high-risk customer relationships? We're seeking a Business Support Manager to join our banks Risk & Compliance team. In this role, you will take ownership of the credit management process for customers facing financial difficulties, with a focus on rehabilitation or mitigating losses. You'll also collaborate closely with internal and external stakeholders to support the bank's strategic goals while maintaining risk integrity.

Key Responsibilities:

• Customer Relationship Management: Lead credit discussions for customers in Watch and Recoveries, deploying restructuring and recovery strategies.
• Credit Decision Authority: Use delegated authority (DA) to make credit decisions or escalate to senior management for approval where needed.
• Customer Visits: Conduct site visits to assess project progress, review financials, and engage customers early when signs of financial stress emerge.
• Credit Restructuring: Recommend loan restructuring options and manage credit documentation and security requirements.
• Collaboration: Work closely with internal teams (eg, Portfolio Managers, Credit Officers) and external recovery specialists to ensure smooth workflows.
• Risk & Compliance: Ensure adherence to the regulatory framework and conduct standards, maintaining a focus on risk mitigation and operational targets.

Qualifications & Experience:

• Extensive experience in credit risk management within financial services, ideally with a focus on Specialist Mortgages, Development Finance, or SME lending.
• Proven expertise in restructuring distressed loans and working closely with senior executives on complex credit exposures.
• Strong understanding of regulatory requirements in both regulated and unregulated lending environments.
• Ability to manage multiple stakeholder relationships, both internally and externally, with excellent communication and leadership skills.
• Proven track record of making balanced, independent credit decisions and driving operational change.

InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.