Team Manager - Customer Service

Team Manager - Customer Service

Location: UK - Glasgow, Gosforth, Leeds (Hybrid)
Hours: Full-Time, including evenings, Saturdays, and some Sundays
Contract: 6 months min
Market Rate

Are you a natural leader looking to inspire and guide a team of talented customer service agents? We're seeking a dedicated Team Manager to join our dynamic locations in Glasgow, Gosforth, or Leeds. If you thrive on coaching, motivating, and driving exceptional service, we'd love to hear from you.

What You'll Do:

• Lead, coach, and develop a high-performing team of customer service agents.
• Manage resources effectively to meet business targets and deliver seamless customer service.
• Collaborate across teams to achieve operational excellence and continuous improvement.
• Ensure adherence to quality, compliance, and risk standards while driving performance.

What You'll Need:

• Proven leadership experience in customer-facing roles, preferably telephony or chat services.
• Strong communication, motivation, and interpersonal skills.
• Ability to inspire teams in a fast-paced environment with constant change.
• A curious and proactive approach to solving challenges and improving processes.

Bonus: Banking experience, risk and compliance knowledge, or data analysis skills.