Job Application

SmartSourcing are looking for a: Senior Strategic Improvement and Transformation Lead, This role will take a lead for providing advanced specialist redesign expertise to the organisation. Leading on large scale and key strategic transformation programmes across the organisation and in collaboration with system partners delivering sustainable, innovative, and effective changes to improve the services we provide.

We are looking for someone who has the following experience:

-Experience in a senior management role leading a team of improvement specialists.

-Experience of developing improvement strategies and frameworks.

- Experience of successfully delivering large scale and complex redesign programmes in either the private or public sector.

Knowledge and Skills

- Extensive knowledge and skills in various improvement methodologies such as Six Sigma, Lean, Kaizen, or others,

- End-to-end service design process, ensuring a user-centric approach and alignment with business goals. Create detailed service blueprints, customer journey maps, and prototypes to communicate design concepts effectively.

- Ability to work on multiple programmes/projects with multiple stakeholders at any one time

- Ability to encourage and drive innovative approaches to improvement, leveraging the latest methodologies and technologies.

- Excellent interpersonal skills ? able to build genuine and effective relationships with colleagues internally and externally.

- Ability to use tact, diplomacy, negotiation and persuasion particularly when dealing with challenging situations and leading people through change.

- Advanced problem solving, decision-making, consulting and negotiating skills, able to identify and manage conflict.

- Exceptional verbal and written communication skills, capable of confidently and independently presenting to senior stakeholders. Adapts communication approach and style to the audience, ensuring clear conveyance of key messages and appropriate level of escalation is used.

- Ability to prioritise, organise and plan own workload, and that of the team, effectively and respond to changing priorities positively.

- Ability to analyse complex data and direct the appropriate analysis required for complex improvements/transformation programmes.

- Ability to effectively lead a team, inspire and motivate team members, while also establishing and managing standards and expectations.

- Advanced ability in strategic thinking, setting clear directions, and understanding the broader organisational/system landscape.

- Ability to manage a budget

If you feel you are a good fit for this role we would like to hear from you.