Job Application

IT Service Manager

£56,745 to £72,509 per annum depending on skills and experience (this may include allowances)

Full time

Permanent

Polaris House, Swindon, Wiltshire or Nottingham (Hybrid working available)

Closing date Sunday 12th January 2025

Do you want to lead the way in delivering exceptional IT services that power UK research and innovation? Join UKRI as a IT Service Manager and drive customer-focused, high-performance solutions at the heart of technology.

Job Overview

The UKRI CIO Group plays a pivotal role in leading and optimising the organisations critical enterprise technical services that underpin and enable UKRI's business capabilities. Within the group a team of Service Delivery professionals support the delivery of modern, secure, resilient and scalable services across a larger federated team of Digital, Data and Technology professionals to deliver impact across the organisation and the wider UK research and innovation system.

This post provides a rare opportunity for an experienced Service Delivery professional to step into a lead planning and operations role in an organisation at the heart of research and innovation in the UK. Working as part of a team of technical specialists, and reporting directly to the Head of Service Delivery, your broad remit is to promote service management best practice, drive the transition, management and implementation of a key system and then assume the role as the Service manager once transitioned into the BAU teams.

Responsibilities

• Lead a fully functioning multi-sourced service with a customer-centric support approach across multiple locations, focused on service availability and performance.
• Ensure that all service and support functions remain responsive to customer needs.
• Ensure that the service catalogue and wider IT service operations knowledge library are maintained.
• Ensure that adequate reporting and service standards are met for your specific service.
• Ensure that all technical change is communicated and managed, with appropriate governance.
• Ensure continual service improvement is in place across the wider service delivery function.

About you

You will have the following skills:

• Asset and configuration management
• Business analysis (IT operations)
• Continual service improvement
• IT service reporting
• Ownership and Initiative.

To view the full job description please click apply' to visit our careers site.

Benefits

We recognise and value our employees as individuals and aim to provide a favourable pay and rewards package! We are committed to supporting employees' development and promote a culture of continuous learning! A list of benefits below.

An excellent defined benefit pension scheme

30 days' annual leave in addition to 10.5 public and privilege days (full time equivalent)

Employee discounts and offers on retail and leisure activities.

Employee assistance programme, providing confidential help and advice.

Flexible working options

How to Apply

Applicants are required to provide an up-to-date CV and a cover letter outlining their suitability for the role. Please click apply' for further information and to visit our careers page.