Our client is currently undergoing a major transformation of it customer services to improve its customer journey, service and efficiency. The Head of Customer Service and Transformation will be responsible for the operational and strategic lead for the customer experience functions, lead and drive the creation, transformation, and operational excellence of a new Customer Experience approach and Customer Hub. This will be a a hybrid role for The Head of Customer Service and Transforamtion. Key Responsibilities for the Head of Customer Service and Transformation Lead the establishment and...  more ->