Transformation Director - Call Centre

I am recruiting for a Transformation Director, based 3 days a week in Bridgend, Wales - 2 days remote.

The role falls inside IR35 so you will need to work through an umbrella company for the duration of the contract.

It is essential you have expertise in optimising and setting up Back End call centre operations.

You will lead the strategic transformation of Back Office operations, driving operational efficiency, digital enablement, and cultural change across the organisation. This role is pivotal in modernising processes, embedding automation, and fostering a culture of continuous improvement and collaboration to deliver exceptional service and cost optimisation.

You MUST have a proven track record in leading large-scale operational transformation within insurance or financial services.

A deep understanding of Back Office functions (policy administration, claims processing, finance operations) is essential for this role.

Experience in implementing automation technologies (RPA, AI, workflow platforms) is also essential.

You must also have a strong background in change management and cultural transformation.

You will have demonstrated success in managing complex stakeholder environments and influencing at executive level.

Please apply ASAP to find out more.