Principal Consultant (Contact Centre/CX) This critical role is an exciting opportunity for an experienced CX focused specialist to play a pivotal part in designing & implementing advanced contact centre & unified communications environments to ensure customer interaction & operational efficiency. In this role, you will be leading the architectural design, strategy, and implementation of innovate solutions to help drive business value and improve customer engagement. Role Details: Permanent Remote/ad hoc travel to London Up to £120,000 (DOE) Responsibilities: Lead the design and implementation...  more ->