1st Line Engineer, London, Enhanced DBS, ASAP, 4 Weeks+, £Good We are looking for a 1st Line Engineer, based in the London Area, In this role, you will manage the ticket life cycle by logging user issues and driving them through to resolution. Key duties may also include handling password resets, with no advanced troubleshooting required. You MUST have Enhanced DBS to be considered for this position. The Person: Must hold an Enhanced DBS check issued within the last 12 months. Previous experience in a similar role as a 1st Line Support and with using ticketing systems Excellent communication...  more ->

2nd Line Support Analyst - Inside IR35 Location: High Wycombe | Hybrid | Enhanced DBS Required Mon-Fri, Shifts between 08:00 and 18:00 - 7.5 hours a day Hybrid working - Office (3 days)/home (2 days) We are seeking an experienced and customer-focused 2nd Line Support Analyst to join our growing IT support team. Reporting to the Helpdesk Team Leader, you will provide high-quality technical support to a diverse client base, resolving and progressing IT issues while delivering excellent customer service. Key Responsibilities Manage and resolve 2nd line support tickets within agreed SLAs. Provide...  more ->