Job Details
IT Technician Wiltshire 30K+ (Permanent)
Location: Salisbury Country: UK Rate: 30K+
IT Technician (Full-time onsite Monday - Friday) Rural Office location Wiltshire. Own transport needed.
The site is commutable from Devizes, Basingstoke, Andover, Bath, Amesbury, Swindon, Trowbridge, Chippenham, Marlborough.
Primary duties
Working in a Security Cleared Environment
Supporting and maintaining IT services and providing support to users via the IT Service Desk
Handle and manage incoming calls to the IT Service Desk and log within the Service Management tool.
Ensuring all IT Incidents and Service Requests are resolved in a fast and efficient manner and recorded to the appropriate level
Troubleshooting and fault diagnosis whilst ensuring data integrity is maintained
Developing and following procedures for the provision of IT services, within the remit of the IT Desk, in conjunction with the IT Service Desk Team Leader and IT Service Manager
Providing support and guidance to other department members, providing on-site support in regions as required, and coordinating and liaising with other IT Systems Technicians
Ensuring Security Operating Procedures and other IT directives are carried out by users
Technical Knowledge Needed
Comprehensive knowledge of Microsoft operating systems and applications, especially Microsoft Office 2016+ and Windows 10
Comprehensive knowledge and experience of helpdesks and helpdesk software
Comprehensive knowledge and experience of supporting distributed office environments
Comprehensive knowledge and experience of desktop installation/imaging technologies
Comprehensive knowledge and experience of Anti-virus software
Knowledge of software licensing, in particular Microsoft Volume Licensing (Desirable)
Knowledge of communication technologies including remote access (Dial-up/ADSL), leased lines, and domain names
ITIL V3 Foundation.
Ideal Experience and Attributes
Proven, effective experience in an IT support role
Ability to provide effective and efficient diagnosis and logging of IT Incidents and Service Requests (including over the telephone)
Ability to effectively support desktop PCs (including PC hardware), peripherals, desktop/Office applications and server/Back Office applications
Experience of working with ITIL processes
Effective written and oral communication skills.
Customer service orientation
Results oriented
Proactive, Flexible and Positive approach to work
Respond effectively to conflicting work demands
Ability to establish, maintain and develop effective working relationships.
Must haves:
Full valid UK driving licence
Candidates must meet the UK residency requirements (min 5 years) to undergo MOD SC Clearance
Posted Date: 17 Jul 2024 Reference: JSSS/SD2PREP9956 Employment Agency: SmartSourcing Ltd Contact: Sharon Derbyshire