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JobServe

Staying Safe: Recognising Scams and Genuine JobServe Messages

At JobServe, we take the protection of your personal information seriously. When you use our website and services, we ensure that any data you provide is processed and stored securely.

You can find full details about how we use and protect your data in our Privacy Policy.

Unfortunately, scammers sometimes impersonate JobServe in an attempt to steal personal information or commit identity fraud.

This page explains how JobServe communicates with job seekers—and how to recognise and avoid fraudulent messages that claim to be from us.

How we communicate with Job Seekers

JobServe primarily communicates with job seekers via email. These emails typically relate to services such as job alerts, job applications, and account management.

We occasionally send marketing emails, but these are limited to JobServe-related job seeker services. You can manage your marketing preferences at any time from your account settings under Contact Preferences.

SMS messages are only sent in very specific circumstances:

  • SMS Job Alerts (only if you’ve opted in)
  • Two-Factor Authentication (2FA) via SMS

Currently, these SMS services are available only to UK-based job seekers. If you receive an SMS claiming to be from JobServe and you are outside the UK, it is not legitimate.

Important: JobServe never uses WhatsApp, Telegram, or any other messaging apps to communicate with job seekers.

Identify fake emails from JobServe

If you receive an email that claims to be from JobServe, there are a few simple checks you can do to verify its authenticity:

  • Check the sender’s email address. Legitimate JobServe emails will come from one of the following domains:
    • @jobserve.com
    • @apps.jobserve.com
    • @mail.jobserve.com
    • @mail2.jobserve.com
    • @g8.jobserve.com
    If the domain (the part after the @ symbol) includes "jobserve" but does not end .jobserve.com the email is not from us. For example, an address like @jobserve-search.com is fraudulant.
  • Review the formatting and writing. Look out for unusual formatting, frequent spelling errors, missing spaces, or poor grammar. These are often signs of a fake email.
  • Check the sender name. If the email is signed by a named individual claiming to work at JobServe—but you haven't had previous contact with them – this is a red flag. Our emails are not typically signed by individuals unless you've interacted with us directly (e.g., through support channels).

Identify fake SMS/Text Messages

JobServe only sends SMS/text messages in very limited and specific circumstances. If you receive a message claiming to be from us, use the following checks to verify its authenticity:

  • Legitimate SMS Messages Are Only Sent If:
    • You have opted into SMS Job Alerts during alert setup.
    • You have enabled Two-Factor Authentication (2FA) for added account security.
    You can confirm whether you're subscribed to SMS job alerts by signing into your JobServe account and checking your alert settings. SMS alerts are only sent based on the frequency you selected during setup.
  • JobServe Sends SMS Messages Only From These Numbers:
    • +44 20 3322 1177 - Job Alerts
    • +44 7723 576 130 - Two-Factor Authentication (2FA)
    Any message from a different number is not from JobServe.
  • What We Never Do:
    • JobServe never sends SMS messages to users outside the UK. If you receive one and you're not in the UK, it's fake.
    • We do not use WhatsApp, Telegram, or any other messaging apps.
    • We will never request personal information like passwords, National Insurance numbers, or ID details via SMS.
  • What Legitimate Messages Look Like:
    • Job Alert:
      12 new jobs on JobServe matching your search. www.jobserve.com/S/HBgf56 Reply JOBSTOP to stop receiving this alert.
    • Two-Factor Authentication:
      Your JobServe code is 700507

How to Spot Impersonation Scams

Impersonation scams often involve someone pretending to be from JobServe to trick you into sharing personal information. These scams usually claim to be related to a job application or job opportunity and may request sensitive data to “validate” or “screen” your application.

  • Important to Know:
    • JobServe is not a recruitment agency. We do not conduct interviews, screening, or background checks on behalf of employers.
    • Once you apply for a job through our website, your application is sent directly to the hiring company. We are not involved in the recruitment process beyond that point.
    • JobServe will never contact you to collect personal information after you’ve applied for a job.
  • JobServe Will Never Ask For:
    • Your date of birth
    • National Insurance Number (UK) / Social Security Number
    • Previous home addresses
    • Your mother’s maiden name
    • Passport or other government-issued ID
    • Bank details
    • Your account password
    Any message asking for this kind of information—especially under the pretense of screening or speeding up an application—is a scam.
  • Common Red Flags in Impersonation Scams:
    • You’re asked for personal details about a job you didn’t apply for.
    • The message references a job posted on a different site (e.g., Indeed) but claims to be from JobServe.
    • The sender pressures you to respond quickly—using urgency or fear of missing out.
    • Poor grammar, strange formatting, or misspellings.
    • The message is signed by a specific person at JobServe whom you’ve never interacted with

Example of a Fake Email Scam

Below is a mocked-up scam email that impersonates JobServe. We'll highlight the warning signs that indicate it's fraudulent:

Hi John You recently showed interest in a job as a Senior Operations Manager at a top financial institution which was posted on Indeed.

At JobServe, we take data protection and compliance seriously and as part of the recruitment process we carry out standard background checks on all applicants.

To proceed with your application, please provide the following:

  • Full Name (as it appears on government ID)
  • Date of Birth
  • 3 Years Home Address history
  • Current Salary
  • Working rights in the UK

Carrying out this background check allows us to verify details before forwarding candidates to potential clients. This is a greatopportunity to work for one of the UK’s foremost financial institutions with a great remuneration package over £90,000 but it is very competitive, so a quick response would allow your application to progress.

Please reply to this email with the requested inf ormation. Attached is a detailed job description for your review.

We look forward to hearing from you soon.

Best regards,

Jeremy Smith

What Makes This a Scam? (hover/click over each point to highlight the key parts in the email)

  • Mention of a job you didn’t apply for, or one listed on a different site (e.g., Indeed). Be careful, scammers could have gathered some other info about you from the internet and know what type of job you may be interested in?
  • Claims that JobServe conducts background checks—we never do.
  • Requests for sensitive personal information like your date of birth, address history, and salary.
  • Asking for 3 years of address information is very alarming – points to attempted financial ID theft.
  • “Fear of missing out” – Use of urgency to pressure a quick response.
  • Poor formatting and grammar - often these are done on purpose to try and trick email junk filters.
  • Signed by a person claiming to work at JobServe, even though you’ve had no prior contact.
Reminder: JobServe does not contact applicants after submission, perform background checks, or ask for personal information via email or SMS.

How to Protect Your JobServe Account

While JobServe works hard to keep your information secure, there are simple steps you can take to further protect your account and personal data:

  • Use a Strong, Unique Password
    • Make sure your JobServe password is not reused on other websites.
    • Use a password manager to generate and store complex passwords.
    • Avoid obvious passwords like names, dates, or simple sequences (e.g., 123456).
  • Enable Two-Factor Authentication (2FA)
    • 2FA adds an extra layer of security when signing in.
    • We recommend using an Authenticator App (such as Google Authenticator or Microsoft Authenticator) rather than SMS for better security.
    • Using an app avoids issues with SMS delivery and reduces exposure to SIM-swap scams.
  • Keep Your Devices Secure
    • Update your operating system regularly to patch known security flaws.
    • Install anti-virus and anti-malware software, and run regular scans (weekly is a good practice).
    • Ensure your firewall is active, especially on home computers.
  • Stay Alert for other Phishing and Scam Messages
    • Be cautious of unsolicited emails asking for personal information or prompting you to click suspicious links.
    • When in doubt, don’t click—go directly to the company website and access the information from there.
    • Watch out for messages that create a sense of urgency or offer unrealistic sales or job opportunities.

By following these steps, you help ensure your JobServe account stays secure and your personal data remains protected.

Report a Suspicious Message or Scam

If you receive an email, SMS, or message claiming to be from JobServe and you're unsure if it’s legitimate—even after reviewing this guide—we're here to help.

  • How to Report a Suspected Scam:
  • Additional Resources
    • In the UK, the Home Office runs the Stop! Think Fraud campaign, which provides helpful guidance on how to recognise and avoid scams. Visit their official site for more tips and advice:
      Stop! Think Fraud (stopthinkfraud.campaign.gov.uk)