1st Level IT Support vacancy for our Glattpark based client in the telecommunication sector.Your tasks: Providing professional and customer-friendly support through telephone and written communication Performing initial clarifications and technical troubleshooting with a focus on fixed network technologies Maintaining detailed documentation of customer issues and solutions to ensure seamless handover to 2nd and 3rd level support Adhering to Service Level Agreements and coordinate internal resources to meet or exceed performance standards Collaborating with colleagues across departments to...  more ->