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Job Details


Quality Systems Specialist (Contract)

Location: Basel Country: Switzerland Rate: Not Specified


General Information:

Start date: ASAP

Planned duration: 12 months + extension

Workplace: Basel

Workload: 100%

Team: 4

On call: yes (1/months)

Background :

Are you passionate about Information (IT) and Automation Technology (OT) and aspiring to make a meaningful impact? You are a customer focused individual with aspiration to deliver high quality support in a GMP Lab environment.

Behind every product sold by Pharma Global Technical Operations (PT). Starting with Phase I of the development process and continuing through to product maturity, PT makes lifesaving medicines at 11 locations, with the support of partners from around the world. Information (IT) and Automation Technology (OT) teams are key in producing and delivering medicine to patients. The organization is currently undergoing a transformation towards digitalization, advancing fundamental elements to meet future needs, such as leveraging new technologies.

You as a System Process Specialist (SPS) will be acting in the 1-Stop-Shop and are part of the support and continuous improvement structure. The System Process Specialist has a profound process understanding and is collaborating with the Business Community to continuously improve business processes and underlying IT Assess & Release applications. By this, he/she acts as a trusted adviser of the end-user/key-user as well as a bridge between the end user and other roles in the Informatics support layers. The SPS can raise incidents on behalf of the user area or work with Process Owner & other local business roles to train (key-)users. In projects, the System Process Specialist can also represent the interests of the systems user group and has the responsibility of coordinating and bringing input from the area of responsibility to the project and communicating project goals, information and progress back to the business areas.

The perfect candidate is familiar with ITSM processes and support tools for incident and change management. Also we are looking for someone who works independently within guidelines while receiving minimal guidance.

Tasks & Responsibilities:

End-User-Support Laboratory Systems

End to End accountability for Assess & Release System support

Responsible for Assess & Release System support

Responsible for 24/7 on-call, nights and weekends on a rotational basis

Personal contact person for Key and End User out of the business department

Log incident/requests into a ticket system for further processing

Triages, prioritizes incidents/requests and performs root cause analysis in problem management (handling issue, data issue, authorization issue, IT issue).

Resolves or forwards incidents/requests based on individual knowledge or knowledge articles

Coordination of End User groups and escalation management as required

Distributes application issues and non-application issues that cannot be solved by him/her, or based on catalog to the 2nd level support

Supports issue clarification on request of 2nd level support

Validate the resolution proposals and performs the necessary test in case tests are required on request of the 2nd level support

Cooperate with 2nd level support team during analysis of reported incidents

Communicating and coordination of End User activities if there is a major incident

Interface Monitoring (Business Errors)

Support Execution of system actions

Support Implementation of new Systems and Equipment

Continuous Improvement of Laboratory Systems

Regular exchange with the Support network and or Business Process Experts (BPE) on support cases, best practices and process improvement proposals with network relevance

Helps the End User to submit new ideas for process improvements, allowing a comprehensive approach for assessing both the process interdependencies as well impact to all underlying systems.

Describes the full life cycle of an integrated Change process to Business Process with System impact. This Framework combines the Assessment of the requirement, build and test work as well as deployment and possibly delivery of the added value to the End User.

Support Processes & Tools for Laboratory Systems

Local Labsystem and Lab Equipment Bundle, Application Support for eg Cedex Bio, Cedex HiRes, SoloVPE, Cary WinUV

Local Support of Informatics Products eg Central Label Management Software, Nextlab, Labx, Labware, Smartline Data Cockpit, Unicorn

Use of Service Now for incident, problem, request and change management

Must Haves:

Relevant completed apprenticeship in IT area or equivalent and/or ideally an advanced degree in the IT or automation field (*)

3+ years professional experience in complex business environments (*)

Knowledge and experience in systems administration and support of laboratory systems (*)

Knowledge and experience in Windows Server, Active Directory and Client operating systems (*)

Knowledge and experience in Computerized System Validation (*)

Knowledge and experience in Network topology (*)

Fluency German and English is a must (spoken and written)

Good communication skills

Service oriented attitude, being able to communicate with our customers, also in emergency situations

Team player

Nice to Have:

Knowledge and experience in systems administration in the manufacturing area (eg MES, PI, SCADA, PCS)

Trainer skills, methodology skills to perform trainings for end-users in specific area (refresh and new)


  • German
  • English
  • pharmaceutical
  • Systems engineering
  • Support
  • Engineering
  • Administration
  • LabIT
  • windows server
  • client operating system
  • Customer service
  • CSV
  • Annex
  • technical suppot
  • team player
  • Assess & Release System support
  • 2nd level support
  • Active Directory
  • laboratory
  • mes
  • PI
  • PCS

Employee Value Proposition:

Highly skilled team

Great company

Mostly onsite, but possible somtimes to work from home

Job Title: Quality Systems Specialist

Location: Basel, Switzerland

Job Type: Contract

TEKsystems, an Allegis Group company. Allegis Group AG, Aeschengraben 20, CH-4051 Basel, Switzerland. Registration No. CHE-101.865.121. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website.

To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website.

We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.

Posted Date: 12 Apr 2024 Reference: JSJP-004423822 Employment Business: TEKsystems Contact: Liza Keri