Last Updated: 30th September 2021

When this Privacy Policy applies

JobServe is an online job board (www.jobserve.com) providing services to job seekers to assist them with finding jobs relevant to their skills. JobServe offers recruiters (Recruitment Agencies and Companies) job posting products and online sourcing tools to connect with our job seekers. JobServe Limited (Company Number 2847010) is a part of the Aspire Media Group Limited (Company Number 03945575) group of companies.

Our Privacy Policy applies to all of the job seeker services provided by JobServe and its group of companies, including services provided on mobile devices.

Our Privacy Policy does not apply to services offered by other companies or individuals, including products or websites that may be linked from our services. It also does not cover the information practices of other companies and organisations that advertise our services and that may use cookies, pixel tags and other technologies to serve and offer relevant ads.

JobServe is committed to keeping your personal information safe and private.

What our Privacy Policy tells you

JobServe is the data controller, responsible for the processing of personal information you provide to us. Our policy sets out the following:

• What information we collect and why we collect it
• How we use your information
• Your rights in relation to your information
• How we protect your information

Information that we collect

Visitors to our websites

When someone visits www.jobserve.com we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone.

Use of Cookies

You can read more about how we use cookies and Google Analytics on this page.

Use of job seeker services

When you use our job seeker services, we may collect personal information such as your name, email address, home address, telephone number, LinkedIn URL, website URL, CV and IP address.

How we use the information you provide to us

In order for JobServe to provide you with job seeking services we need to collect personal information from you. You provide us with your information in the following ways:

• When you set up an account with us directly or through a third-party
• When you upload a CV
• When you make a job application
• When you set up a job alert
• When you talk to a recruiter on Candidate Chat
• When you use our website or mobile services
• When you talk to us by telephone or on our website by messaging an online advisor or completing a contact/feedback form
• In emails and letters

Data Protection law requires JobServe to process your personal information lawfully, fairly and in a transparent manner. The law says we are allowed to use your personal information only if we have proper reason to do so. This includes sharing it outside JobServe. We must have one or more of these reasons:

• To fulfil a contract we have with you
• When you consent to it
• When it is in our legitimate interest (we have a business or commercial reason)
• When it is our legal duty or vital to protect someone’s life

Here is a list of all the ways we may use your personal information and which of the reasons we rely on to do so. If we rely on legitimate interest, we will tell you what that is.

Information that we share

We do not share personal information with companies, organisations and individuals outside of JobServe and its group of companies unless one of the following circumstances applies:

When we use a Third-Party to provide part of our service

We may share your personal information on to a third-party service/software provider that JobServe use to provide you with services you have requested. Any third-party that we share your information with are obligated to keep your details securely and to only use them to fulfil the service they provide you on our behalf.

When you make a job application

If you submit a job application on our site we will disclose your information to the advertiser of the job. Advertisers are either Recruitment Agencies or Companies.

Advertisers sign JobServe’s Terms and Conditions of Business agreeing to process your personal information lawfully, fairly and in a transparent manner following data protection law.

When you make your CV searchable

We will make your personal information available to Recruitment Agencies and/or Companies based on your access settings.

Recruiters sign JobServe’s Terms and Conditions of Business agreeing to process your personal information lawfully, fairly and in a transparent manner following data protection law.

When you accept an invitation to chat with a recruiter

We will disclose the information you provide in your chat message to the recruiter who invited you to chat.

They have signed JobServe’s Terms and Conditions of Business agreeing to process your personal information lawfully, fairly and in a transparent manner following data protection law.

When it is our legal duty

We may disclose your personal information with a third-party to comply with a legal or regulatory obligation or court order.

If we have new business partners or owners

We may disclose your personal information if we enter into a joint venture with or is sold to or merged with another business entity.

Information that we won’t share

We will not sell or distribute any of the information you provide to us without your consent.

We will not pass your information to third-parties to enable them to contact you themselves about products and services they offer.

Disclosure of information outside the European Economic Area (EEA)

Your information may be accessed by our staff working within and outside the UK and third-party companies that we may use to provide part of our services and who may be located outside of the European Economic Area. Both our staff and third-parties are obligated to keep your information safe and private.

If you submit a job application for a job on our site that is located outside of the EEA we will disclose your information to the advertiser of the job. This could be a job in USA, Australia, Canada etc. Advertisers are either Recruitment Agencies or Companies.

Advertisers sign JobServe’s Terms and Conditions of Business agreeing to process your personal information lawfully, fairly and in a transparent manner following applicable data protection law.

Your rights regarding your information

You have genuine choice and control over how we use your personal information.

You have the right to access, update and delete your information at any time. The only reason we would be unable to delete information at your request is where there is a legitimate legal reason why we are obligated to keep it.

You also have the right to restrict or object to certain kinds of processing of your information, including marketing emails.

Where you have provided consent you also have the right to withdraw your consent at any time. Your information is available in a friendly format for you to receive a copy.

We may send you emails if we have your consent or a ‘legitimate interest’ which means we have a business or commercial reason to use your information. You can change your preferences on your account if you do not want to receive certain types of email, but whatever you choose, you will still receive essential emails about changes to our existing job seeker services and your account.

You are not obligated to share your personal information with JobServe, if you choose not to share your information we may not be able to provide you with our services.

How to access, change, delete or obtain a copy of your information

You have full access to the personal information that we hold about you. When logged into your account you can:

• Access and update your personal information
• Change your preference settings for features like Job Suggestions and Job Alerts
• Change your settings to give or withdraw consent to receive marketing emails
• Change your access settings to give or withdraw consent for making your CV searchable
• See a list of recipients who have downloaded your CV if you have made your CV searchable
• See your recent activity
• Download a friendly format of your personal information
• Delete your personal information and/or your account

Alternatively, you can request a copy of your personal information or request to delete your personal information.

How we protect your information

We hold the personal information on secure systems managed by JobServe and its group of companies.

We work hard to protect JobServe and our users from unauthorised access to or unauthorised alteration, disclosure or destruction of information that we hold. In particular:

• We review our information collection, storage and processing practices, including physical and security measures to guard against unauthorised access to systems.
• We restrict access to personal information to JobServe employees and software providers who need to use your information to provide our services or respond to your requests.
• We train our staff on how to keep your information safe and private.

JobServe will report and take steps outlined by the data protection law if your information is part of a security breach.

Contact Information

If you have any queries relating to our use of your information, please contact our data protection representative by email at the address below.

dataprotection@jobserve.com

JobServe Limited
Aspire House
Tower Business Park
Kelvedon Road
Tiptree
Colchester
Essex
CO5 0LX
United Kingdom

How to complain

Please let us know if you have any concerns about how we used your personal information by contacting us.

You have the right to report your concerns to UK’s data protection supervisory authority, the Information Commissioner’s Office.

Changes to this Privacy Policy

We keep our Privacy Policy under regular review. Any changes to our Privacy Policy in the future will be posted on our website and, where appropriate, we will contact you about changes.