MSI Services Pvt Ltd Customer Service Representative

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Answering inbound calls for B2B customers.
• Dialing outbound calls for lead generation or sales support.
• Handling chat queries and providing email support.
• Keeping up-to-date with product knowledge and industry trends.
• Resolving customer complaints and ensuring customer satisfaction.
• Perform additional duties as required and or requested

Desired Candidate Profile

• Minimum of 1 - 4 years of experience in INTERNATIONAL VOICE PROCESS
• The candidate should have relationship management skills since the job will involve liasoning with customers and US stakeholders.
• The Candidate should have the ability to multi-task, prioritize and ability to learn more and be flexible.
• The candidate must have excellent interpersonal and communication (verbal & written) skills with all levels of employees and management
• The candidate should have excellent PC skills and should be well versed with Microsoft Products like
• Excel, Word and Access (optional).
• Strong attention to details and Good follow up skills.
• Ability to work effectively with other organizations and individuals at all levels with minimal supervision and assumes accountability for issues until final resolution.
• Flexible to night shifts is mandatory