Aftersales Coordinator

Your new company
Hays are working with a well established Manufacturing Business in Telford who are looking to recruit an Aftersales Coordinator on a permanent basis. Working within a dynamic office environment, this role is pivotal to this customer's journey within the business.
Your new role
As an Aftersales Coordinator your role will involve:
Dealing with new and existing customer base, receiving, and evaluating enquiries, generating written or verbal quotations, order receipt, order entry, acknowledgement and works orders.
Liaising with new and existing customers regarding spares prices, availability and advise on our full product range and services for oil/dust extraction systems.
Engaging with customers to converting quotations into sales.
Proactively seeking out new customers to support increasing sales.
Management of key accounts and the administration responsibilities.
To help constantly improve the customer service, quoting, order processing and conversion rates.

What you'll need to succeed
In order to be considered for this role you will need experience in the following:

• At least 3 years in a similar sales and customer service role with comparable goals and responsibilities.
• Have a good level of education (to GCSE standard in Maths and English grade C or above).
• Experienced with Microsoft Office Programs.
• You must have excellent telephone communication skills and the ability to communicate at all levels.
• To be efficient, effective, and highly organised with the ability to plan and manage your own time, where prioritisation is key.
• You need to be an individual who has excellent sales ability and understands how to frame a clear, concise, and compelling sales pitch.
• Then manage the sales process through a strong administration ability.
• This is an autonomous position, so you should be self-sufficient and self-motivated.
• We require the individual to have a positive attitude, with a high attention to detail, with a strong ability to work under pressure.
• Manufacturing, engineering, or distribution industry experience is desirable but not essential.

• Internal training
• Hybrid working
• Birthday Holiday