New Permanent Customer Service Advisor role
Job Title:
Customer Service Advisor
Job Summary
Ensure efficient delivery of client system support, system administration and proactive assistance to all clients and suppliers.
Continually expand knowledge of the system modules and functionality to promote maximum assistance to clients and colleagues alike.
Adhere to weekly/monthly targets. Delivering superior service experience to internal and external customers.
Key Accountabilities
To be the first point of contact when our clients and suppliers have questions/issues To provide a single point of contact for end users, operational teams and our suppliers.Escalate or forward issues to specialists technical or procurement functions, setting priority and required resolution times.Keep Purchasing Managers, Customers, and Operations Manager updated of any serious issues relating to the system, clients or suppliers.Ensure all helpdesk tickets adhere to a timeline, pursue for resolution and escalate where necessary Provide a "first point of contact" for all customer phone and email/helpdesk queries.Answer and log all calls in a timely manner, estimate resolution time, chase resolution, keep customers always informed and inform of the final resolution.Helpdesk tickets need to hold as much information about the call to ensure that other members can pick up the query if necessary and understand what the query relates to.Ongoing communication internally with Purchase Managers, Purchase Ledger and TreasurySupport on any queries relating to invoice issues at site level, support suppliers who are set up for PDF EDI invoicing Functional and Technical knowledge
Excellent, demonstrable Customer Service SkillsGood telephone manners, basic excel skills, works well in a team.Excellent written and verbal communication skillsHighly organised individual with ability to work accurately under pressureCommitment to accuracy and an eye for detailGood awareness of MS Office suite of products If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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Reading, Oxfordshire, UK
Competitive salary GBP
HAYS
JS2831320631
10/10/2024 19:09:06
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