Retail Manager

Retail Manager

Belfast

National Company

Highly Competitive Salary

Our Client

A product and tech-focused company operating an online brand and multiple retail brands within the entertainment/gaming industry.

Their vision is to create an exceptional customer experience and product/service offering.

They have built a foundation on delivering 5-star customer service, innovation and best-in-class products, a large part of this success can be credited to their focus on cutting edge technology coupled with effective and data-driven marketing, and their achievements have resulted in the exceptional growth of their business throughout the Irish and U.K. marketplace.

As a Retail Manager you will build relationships with our client s customers ensuring they enjoy their products and services responsibly. With flexibility, energy and great customer focus, they will support you in building a great career.

The Role:

• We are looking for a passionate and driven Retail Manager who can demonstrate a strong understanding of the competitive retail environment.
• Customer focus, people skills and the ability to successfully multi-task are essential in the world of retail management.
• We are looking for a candidate who can guarantee the smooth daily running of the business in order to ensure profitability, performance and excellence in customer service.

Performance Objectives:

• Complete the training plan, becoming proficient at using and understanding internal processes, procedures and technology.
• Demonstrate awareness, knowledge and understanding of the control of money within the business. This is a fundamental requirement of this business; an aptitude for numbers is a must.
• Analyse weekly and monthly financial figures, recommending actions to improve the operation.
• Manage all controllable costs within the agreed budget.
• Ensuring the team has the team has commercial awareness and understand how they can personally impact the bottom line.
• Determine the current status of the business and prepare a plan of action of key priorities including timelines and deliverable targets.
• Identify current and future operational improvement plans to improve policies and procedures.
• Demonstrate competence in the management of all operational activities, reviewing goals & targets to ensure we are on track.
• Ensure excellent customer service through personal contact with customers, be available, walk the floor.
• Effectively resolve customer issues and provide business solutions to meet customer needs
• Provide escalation support to employees as needed.
• Building a strong shop team through effective recruitment, induction and ongoing training and development.
• Leading, developing and training the team so they are able to deliver consistently exceptional customer service ensuring a great customer journey.
• Developing the team in their current role, and supporting development for those with potential for future roles within the business.
• Encouraging the team to understand the company s product offering, to enable them to have confident conversations with customers.
• Maintaining high shop standards, taking pride in the shop and ensuring all colleagues adhere to the company uniform policy and focus on shop cleanliness.
• Develop an atmosphere to ensure employee retention, providing suggestions and ideas to support same.
• Monitor and adjust performance to local competition.
• Maintain open communication with Operation Director.

What you will need to be successful in this role

• Minimum of 4+ Years' experience in a customer facing/cash handling business
• Proven ability to lead and motivate a team of 20+ staff
• Passion for delivering great customer service
• Entrepreneurial and target driven with a commercial focus
• Excellent operational and planning skills
• Ability to work on own initiative and interact as part of a highly motivated team
• Ability to build strong relationships and communicate effectively
• Self-motivated with strong organisation skills
• Ability to adapt and learn
• Ability to deal with tough situations in a calm and professional manner
• The standard working week 45 hours 5/7 days, which includes a variety of day time, evening and weekend shifts.

Additional info

• Permanent Role;
• This is a Full time role;
• Salary Highly Competitive
• Health Cover
• 23 days annual leave per annum
• Ref - VAC-13089

Interview Process

• Initial Screening (HR)
• First Round Interview (Directors/Owners)
• Technical Assessment and Final Round Interview (Directors/Owners)

How to Apply:

• Please send your full and up to date CV along with a cover note or email to our multi-Sector team in order to apply for this role.
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