My Client is looking to recruit an infrastructure engineer to provide on-site support to a valued customer in the financial sector. The successful candidate will support the client's internal IT department, who play a critical role in supporting the staff and ensuring seamless operations.

Key Responsibilities:

Technical Support and Troubleshooting:

• Respond promptly to escalation support requests from staff.
• Diagnose and resolve technical issues related to infrastructure, Servers, and desktop systems.
• Collaborate with 1st/2nd line support and other teams to ensure timely incident resolution.

Infrastructure Management:

• Monitor backup technologies to safeguard critical data.
• Administer Windows Servers and desktops, ensuring smooth operations (2016/2019/2022).

Microsoft 365 and Cloud Services:

• Manage Microsoft 365 applications, including Exchange Online and SharePoint.
• Familiarity with Azure services, being able to configure & maintain resources present.

Virtualization and Remote Access:

• Knowledge of managing VMware and Citrix environments.
• Troubleshoot remote access issues for staff.

Passion for Learning and Development:

• Stay informed about IT trends and best practices.
• Pursue relevant certifications and training opportunities.
• Collaborate with colleagues to enhance technical skills.

Required Experience:

• Minimum of 5 years in an IT Infrastructure Support role.
• Proven expertise in Windows server administration (2016/2019/2022).
• Strong troubleshooting skills for Windows desktop systems.
• Passion for IT
• Excellent communication skills and a customer service-oriented mindset.
• Ability to work effectively in a professional environment.
• Willingness to learn and adapt to evolving technologies.

Personal Qualities:

• Good organisation skills
• Excellent time management skills
• Works well in a team environment.

Company Benefits:

• Competitive salary and benefits package.
• Supportive and collaborative work environment.
• Attractive Pension scheme

Desirable

• Windows Server certifications
• VMware or Citrix certifications
• Microsoft Modern Workplace Certifications
• Azure Certifications

Shifts

• Shift work plays a critical part in this role, with operating hours being between 7:00-19:00
• The engineer will be part of a rota that sees them work for an 8-hour period.
• Exceptions can be made at the discretion of the shift team/manager as long as the shift pattern is covered at all times.
• Weekend work may be required in some circumstances although this would be managed separately, through either overtime or time-in-lieu.

How to Apply:

If you are passionate about IT, eager to advance your career, and ready to bring your communication skills and ambition to a supportive and dynamic team, we want to hear from you.

Apply today to join a company where your drive and potential will be recognized and nurtured. Contact Charlotte Jones via e-mail at (see below) or call