Desktop Applications Engineer - SCCM, 365, PowerShell, Acrobat, Litera

Our leading global law firm client are currently looking for a new Desktop Applications Engineer (SCCM, 365, PowerShell, Acrobat, Litera) to join their firm on a permanent basis. Our client are an ultra successful global law firm with state of the art offices in London.

This Desktop Applications Engineer (SCCM, 365, PowerShell, Acrobat, Litera) role will be responsible the day-to-day engineering and 3rd line support of the firms core productivity applications, such as Microsoft Office or Litera

To be considered for this Desktop Applications Engineer (SCCM, 365, PowerShell, Acrobat, Litera) role, it's ideal you have:

• Ideal law firm experience
• 5 + Years within Information Technology
• Technically proficient with SCCM & PowerShell
• Knowledge of Microsoft Office, Adobe Acrobat, Litera Desktop

Duties:

• Performs expert-level troubleshooting of complex application and document issues, often working directly with users to solve a problem.
• Develops training, documentation, and communications for front-line support personnel with the goal of improving "first call" problem resolution.
• Performs initial product testing and develops test scripts used by dedicated QA team.
• Employs Scripting and automation to deploy software, gather system data, and resolve issues at a large scale.
• Works with business stakeholders to understand their challenges and requirements. Represents these needs directly to the vendor.
• Researches best practices and keeps a tab on application trends in the legal industry.