1st Line Support Engineer (including travel)

Salary: 25,000 - 27,000 plus on call allowance (1 week in 5)

The role is homebased, however, due to business requirements you must reside within 1.5 hours of PE29 in the event of customer call-outs.

Important: The role requires being part of a 24/7 365 (1 week in 5) on call rota for critical calls - after completion of training.

You must have: A full UK Driving Licence and Passport

Our client

They are a leading force in the Computer Aided Dispatch industry, providing complete hardware and software solutions to emergency services control rooms throughout the UK. The support department is tasked with resolving customer tickets and associated Front End/Back End problems in control rooms and data centres.

Training courses will be delivered at their UK office in Yorkshire and Head Office in France Travel, expenses will be paid.

What you will be doing:

As a 1st Line Engineer, you will be supporting and maintaining the CAD application in accordance with agreed customer's KPIs and Service and Maintenance Contracts. You will be exposed to a broad range of cutting edge technologies running on Windows and Linux Servers and workstations, including SQL, HTTP, containerisation and virtualisation.

Essential Tech Skills you will need to have:

Windows Expert, drivers, updates and software maintenance

Cyber-security aware

Hardware maintenance, eg drive replacement, RAM upgrade

Enthusiastic and quick learner

Familiarity with Powershell and BASH

Desirable Tech Skills:

Windows Server and Active Directory

Microsoft SQL Server

Networking, eg IP Addressing, VLANs, Firewalls and Switches

Experience using a ticketing system

Essential non-Tech Skills:

Good verbal and written communication with team members and customers

Professional, presentable and punctual

Be self-motivated, proactive and prioritise work

Self-motivated team player, also capable of working on their own initiative

Great Benefits:

Full-time 40h/wk with a whopping 28 days annual leave plus stats, company pension scheme and vehicle for business use

 SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.