Service Desk Analyst

Service Desk Analyst - Inside IR35 - Hybrid

Our client is urgently looking for a Service Desk Analyst to join their team on a contract basis, initially for 3 months with a view to extend.

Please note, the role is INSIDE of IR35. This is a hybrid role, with 2 days per week required on-site.

Service Desk Analyst - Key Skills:

• 2+ years' experience in Service Desk support preferably in a busy environment undertaking a technical customer facing role
  Working knowledge and understanding of ITIL framework and the ability to demonstrate this in a practical way
  Demonstrable troubleshooting and problem resolution skills
  Strong experience of Microsoft Windows 11 support and installation
  Strong Microsoft Office and Office 365 skills
  Active Directory and other account administration experience
  Experience working with and adhering to procedures
  Strong documentation skills
  Prides themselves on being reliable, punctual and creating an environment in which people feel comfortable to work to the best of their ability
  Excellent customer service skills, the ability to build strong relationships across the broader IT teams and with the business.
  Experience working to Service Level Agreement targets

Service Desk Analyst - Inside IR35 - Hybrid

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

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