Joining the London office of this full service law firm on a 6 month fixed term contract as an IT Support Analyst. This is a fully on-site position, providing resolution of 1st and 2nd line IT support calls and assistance with resolving higher level calls. The successful candidate will have at least one year's experience in a similar role within a professional environment. You will interact with end users over the phone and at the deskside so excellent communication and customer service skills are essential. You will need good experience supporting Microsoft Office 365, Windows 10 and 11,...  more ->

Working as part of the Global IT Service Desk team, you will be responsible for providing telephone and email support to this US led law firm's users and clients in regard to the firm's software applications. You will work 5 days a week (Monday to Friday) in their London City office working either 9.00 -5.00 pm or 11.00 - 7.00 pm. You will answer, track, monitor and resolve incoming telephone and email requests for assistance, resolving 85% of problems upon first contact and then, if necessary, escalating to an appropriate team. You will support users on Windows 10, Office 365, iManage DMS...  more ->