1st Line Service Desk/Help Desk Analyst Location: Havant, UK Job Type: Contract Responsibilities: Phone support experience necessary. Technical Service desk or technical call center experience is necessary. Disciplined, systematic problem solving skills required. Hands-on work experience with the following: Windows Operating systems Clients: Windows7, Windows Vista, Windows XP, Windows 2000 Servers: Windows 2000, Windows 2003, Windows 2008, Knowledge of Active Directory, Exchange 2003/2007 ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center User account creation...  more ->

2nd Line Service Desk/Help Desk Technician (ITIL, ITSM & Active Directory) Location: Watford, UK Job Type: Contract Responsibilities: This is a Service Desk/Help Desk Specialist role which involves end user support on Service Desk escalated tickets. It also includes handling user access management tasks (Onboarding/Offboarding/Distribution List/Shared mailbox etc.) in Active Directory and Exchange/O365 environments. Troubleshoot Service Desk escalated issues. Handle User Access Management tasks Use the Ticketing system to document and manage incidents and work requests and their respective...  more ->